How To Set Up Regulatory Bundles and Addresses in Tekmatix for International Phone Numbers

If you’re planning to purchase phone numbers in regulated countries through Tekmatix, it’s crucial to complete your Regulatory Bundle and Address setup. This ensures your phone numbers are compliant with local telecom laws, reducing the risk of suspension or delivery failures.

Why This Matters

Some countries have strict regulations that require businesses to verify their identity and location before they can use a phone number. Tekmatix works with telecom carriers to ensure full compliance — and this starts by creating Regulatory Bundles and Address Bundles.

Without these in place, you won't be able to activate regulated numbers for calls or SMS.

What’s a Regulatory Bundle?

A Regulatory Bundle is a verified package of documents (e.g., business registration, government-issued ID, or utility bill) that proves who owns a phone number and where they're located. It's required in countries with telecom regulations and must be submitted before numbers can be activated.

Key Benefits

• Ensure Compliance with local telecom laws
  

• Protect Deliverability by avoiding suspensions or number removal
  

• In-App Setup — no need to leave Tekmatix to get compliant
  

• Reuse Across Numbers in the same country/region
  

🛠️ How to Set Up Regulatory Bundles & Addresses in Tekmatix

🔹 Step 1: Go to Your Sub-Account Settings

1. In your Tekmatix Agency Dashboard, open the Sub-Account where the number will be used.
   

2. Navigate to Settings on the left sidebar.
   

3. Click the Phone Numbers tab.
   

4. At the top, switch to the Regulatory Bundle/Address tab.
   

   

🔹 Step 2: Create a Regulatory Bundle

1. Click the blue + Create button.
   

2. Choose Regulatory Bundle from the pop-up.
   

3. In the dropdown, select the Country where the number will be used.
   

4. Choose the Number Type (e.g., Mobile, Local, Toll-Free).
   

5. Upload required documents:

   • Government-issued ID
     

   • Utility bill or business registration (varies by country)
     

6. Enter any required business information.
   

7. Submit the bundle.
   

   

🕒 Approval may take up to 72 hours, so plan ahead!

🔹 Step 3: Add a New Address

1. Click the blue + Create button again.
   

2. Select Address Bundle.
   

3. Fill in:

   • Business/Individual Name
     

   • Full Street Address
     

   • City, State/Province
     

   • Postal Code and Country
     

4. Submit for review.
   
   

   

🔹 Step 4: Once Approved, Assign Regulatory Bundle to a Number

This step is required to activate regulated numbers and verify compliance before use.

1. Go to Settings and in the Phone Numbers tab, click + Add Number.
   

2. Choose the Country and Number Type.
   

3. If the number requires regulation:

   • Select your approved Regulatory Bundle and Address from dropdowns.
     

4. Complete the purchase and you're done!
   

📦 Sample Scenario

Let’s say: Toni owns a marketing agency based in Canada and wants to run SMS campaigns in France using a French local number.

To do this:

1. She creates a Regulatory Bundle in her Tekmatix sub-account with her Canadian business license and a utility bill.
   

2. She also adds her Canadian business address in the Address Bundle.
   

3. Once both bundles are approved, she selects a French number in Tekmatix, assigns the bundle + address, and completes the purchase.
   

✅ Now Toni can legally and effectively use her French number for SMS campaigns targeting local audiences in France.

💡 Tips and FAQ Highlights

• What documents do I need? Usually a government ID and utility bill or business registration.
  

• How long is approval? Up to 72 hours, depending on clarity and accuracy of your documents.
  

• Can I reuse bundles? Yes — if the number type and region are the same.
  

• Can I fix a rejected bundle? Yes — you'll get feedback and can resubmit.
  

• Can I delete bundles? Depends on their approval status and usage.
  

🔗 Related Articles

• How-To Purchase or Port a Business Phone Number in Tekmatix