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How to Get Your AI Receptionist to Answer WhatsApp Calls in Tekmatix
Quick answer: Your Voice AI receptionist can now answer WhatsApp calls. Choose for each WhatsApp number whether calls ring your team only, go straight to Voice AI, or ring your team first and pass to Voice AI if nobody answers. Switch on Voice AI for WhatsApp calls in Labs.
What it does
Lots of customers, especially overseas, call on WhatsApp. Now those calls get answered too, even after hours.
Why you'll love it
Made for businesses that get calls on WhatsApp.
- No missed WhatsApp calls
- AI as a backup when you're busy
- Bookings and answers around the clock
Step 1: Switch it on
This is an early access feature. You can switch it on now in Labs, before it's automatically rolled out to every account. While you're in Labs, have a look around. There are other new features you can switch on early too.
Good to know: when you switch this one on, Tekmatix asks you to confirm, because once it's on it can't be switched off again. That's fine, because it's being rolled out to every account automatically anyway. Switching it on now just gets you in early.
Step 2: Set it up, step by step
Or just tell your AI
Use Ask AI inside Tekmatix, or your own AI (Claude, ChatGPT or GrokBot) connected to your account. It shows you what it will do before it does it.
- Calls and AI usage are pay as you go.
- Because it's early access, you may see small improvements to the screens as it rolls out to every account.
You stay in control. Your AI shows you what it will do and asks before it creates, changes, deletes or sends anything.
Frequently asked questions
Can my team answer first?
Yes. Ring the team first, then pass to Voice AI after a wait time.
Do I need WhatsApp connected?
Yes, with voice calls allowed on the number.
Can it book appointments?
Yes, if your Voice AI agent is set up to book.
Want to see what else is new? Read all the new features in Tekmatix and how to use Meeting Rooms.
Want a hand setting it up?
Already a Tekmatix customer? Jump on one of our free daily training calls and a Tekspert will switch it on and walk you through it, live.
Book a free training callNot on Tekmatix yet? Tekmatix is the all-in-one business platform you run by talking to AI. One subscription, unlimited users, and real human Teksperts 24/7.
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