How To Send Multi-Channel Review Requests in Tekmatix

Overview

Gathering customer reviews is one of the most effective ways to boost your business credibility and online reputation. With Multi-Channel Review Requests in Tekmatix, you can now request reviews from your customers across SMS, Email, and WhatsApp — all in one go.

This feature ensures your review requests reach customers where they’re most active, helping you increase response rates and build stronger social proof effortlessly.

Why Multi-Channel Review Requests Matter

Today’s customers engage through different platforms — some prefer quick text messages, others respond better to email or WhatsApp. Tekmatix’s Multi-Channel Review Requests feature ensures you never miss a chance to collect valuable feedback.

Here’s why it’s a game changer:
✅ Higher Review Collection Rate – Maximize your reach by using all available communication channels.
✅ Personalized Engagement – Customize your message tone and content per channel.
✅ Seamless Delivery – Tekmatix automatically sends through the best available contact method.
✅ Insightful Tracking – Measure the effectiveness of each channel to refine your review strategy.

Step-by-Step Guide: How to Send Multi-Channel Review Requests

Step 1: Access the Review Request Tool

1. Log in to your Tekmatix dashboard.

2. Go to Reviews → Send Review Request.

3. The request setup screen will open.
   

   

Step 2: Choose Your Communication Channels

You’ll see three available options:

• SMS

• Email

• WhatsApp
  

  

Simply check the boxes for the channels you want to include.
💡 Tip: You can send your review request through all three channels at once for maximum reach.

Step 3: Customize Your Messages

Each channel has a default review message template.

• Edit these messages to reflect your brand tone (friendly, professional, or casual).

• Add personalization tokens like customer names or service details.
  

Example:

“Hi {{name}}, thanks for choosing Tekmatix! Could you take a minute to share your experience with us? Your feedback means a lot — click here to leave your review: {{review_link}}”

Step 4: Verify Contact Details

Before sending:

• SMS → Ensure the customer’s phone number is valid.

• Email → Verify a correct and active email address.

• WhatsApp → Confirm a WhatsApp-enabled phone number.

Smart Tip: If one channel is missing (e.g., no phone number), Tekmatix automatically sends the request via the available method.

Step 5: Send Your Review Request

1. Review your selected channels and message content.

2. Click Send.

3. Tekmatix will distribute your request instantly across the selected platforms.
   

Tracking & Reporting

Once your requests are sent, Tekmatix provides detailed insights for performance tracking:

• Sent Requests → Number of requests delivered per channel.

• Opened Requests → How many recipients viewed your message.

• Clicked Requests → How many clicked your review link to respond.

Use these analytics to identify which channels drive the highest engagement — and refine your review strategy accordingly.

Example Scenario: Boosting Reviews with Ease

Let’s say Jordan, the owner of “Glow & Go Spa,” wants to increase her Google reviews after each customer appointment.

Here’s how she uses Tekmatix Multi-Channel Review Requests:

1. After each appointment, Jordan opens the Reviews section in Tekmatix.

2. She selects SMS, Email, and WhatsApp to ensure customers receive the request wherever they’re most responsive.

3. She personalizes each message with the customer’s name and adds her spa’s Google review link.

4. Within hours, customers start replying — some via WhatsApp, others through email.

5. Tekmatix’s tracking dashboard shows that WhatsApp messages achieved the highest click rate.

With this insight, Jordan decides to prioritize WhatsApp for future campaigns while still keeping SMS as a backup channel — optimizing her review collection strategy without extra effort.

Best Practices

✅ Keep your messages short, friendly, and easy to understand.
✅ Personalize the tone per channel (e.g., conversational on WhatsApp, professional on email).
✅ Regularly monitor reports to identify the most effective outreach method.
✅ Avoid sending duplicate requests too close together.

Frequently Asked Questions

Q: Can I send requests through all channels at once?
Yes! You can select SMS, Email, and WhatsApp simultaneously for broader outreach.

Q: Can I personalize messages per channel?
Absolutely. Each channel’s message can be customized separately.

Q: What if a customer doesn’t have a contact method for one channel?
Tekmatix automatically uses the available contact option (e.g., sends via email if no phone number is listed).

Q: Is there a sending limit?
This depends on your Tekmatix subscription plan — check your account settings for limits.

Key Takeaways

✅ Engage customers on their preferred platforms — SMS, Email, or WhatsApp.
✅ Personalize every message to boost response rates.
✅ Track, analyze, and optimize your review strategy using Tekmatix insights.

By using Multi-Channel Review Requests, you’re not just collecting reviews — you’re building lasting trust through thoughtful, personalized communication.