In this article, you will learn how to troubleshoot your mobile app if it is not working as expected. 

Here are some troubleshooting steps we recommend: 

If it is a function issue

• Check that you have the last updated version of the app. If you don't, then, please update to the new version. 

• Delete the app, and re-install it.

• Try with another internet provider or connection.

• Check that you are using the proper steps and have all fields filled and steps utilized (if this applies).

• Ensure you have the correct setup for the function.

If it is a login issue

• Check that you are using the proper credentials. Remove any empty spaces at the beginning and the end of the login email and login password.

If it is a loading issue: 

• Delete the cache in your phone.

• Try with another internet provider or connection. 

• Download the app on another device and try to replicate the issue you are having. 

If none of the above works, please, submit a ticket to our support team including the following: 

• Details of the issue

• Device name and model

• The software version of the device

• What troubleshooting steps have you tried

• A screenshot of the error message (if you are getting one)

• A screen recording of the process you are implementing and the results you are getting

• The app name and version you are using

Once we have this information, we will investigate more on this issue for you.