How To Enable Admin Team Notifications for Store Order Placement in Tekmatix

Overview

When a customer places an order, immediate acknowledgment is key to fast fulfillment and a smooth customer experience. With Tekmatix, store admin team members can receive instant order confirmation alerts via Email or SMS — keeping everyone informed and enabling quicker order processing.

This guide shows you how to set up these notifications, customize templates, and make sure your team never misses a new order.

Why This Feature Matters

Quick notifications help your store:

• Acknowledge orders instantly

• Reduce delays in processing and fulfillment

• Keep the team aligned on incoming orders

• Improve customer satisfaction by ensuring timely responses

Without notifications, orders could go unnoticed until someone manually checks the dashboard — creating delays and potential frustration for customers.

What’s New?

• Instant order confirmation alerts for admin team members

• Multiple channels: Email and SMS

• Independent toggles to turn notifications on or off for each channel

• Customizable templates for both Email and SMS, including subject lines and previews

• Full control: Turn off notifications entirely if needed

🔔 Important: Only users who are Account Admins and listed under Settings → My Staff with a valid email and/or phone number can receive notifications.

Step-by-Step Setup Guide

Step 1: Access Team Notifications

1. Navigate to Payments → Settings → Team Notifications

2. Click Order Confirmation for Stores
   

Step 2: Enable Notifications

1. Toggle on Email to send email notifications

2. Toggle on SMS to send text notifications

3. Choose the templates you want to use for each channel

4. Customize the Email Subject Line and Preview if desired

5. Click Save Changes

   

Tip: You can enable both channels to ensure your team gets alerts through their preferred method.

Step 3: Verify Admin Access

1. Go to Settings → My Staff

2. Ensure the user receiving notifications is an Account Admin

3. Confirm the user has a valid email and/or phone number
   
   

   

Sample Use Case: How It Works in Real Life

Scenario: Online Bakery Store

Emma runs a bakery using Tekmatix’s online store. She wants her staff to start preparing orders immediately when a customer places them.

1. A customer orders a birthday cake online.

2. Emma’s team receives:

   • Email notification: “New Order Placed — Birthday Cake for John Doe”

   • SMS notification: “Order #1234 just placed. Check the dashboard for details.”

3. The team begins preparing the order without any delays, ensuring on-time delivery.

4. Emma can customize the templates to include the customer’s name and special instructions for a more personalized workflow.

Result:
Faster processing, fewer missed orders, and improved customer satisfaction.

Best Practices

• Enable both Email and SMS for critical team members

• Regularly review templates to ensure clear and professional communication

• Keep staff contact info updated to avoid missed alerts

• Consider using SMS for urgent orders or high-volume periods