How To Use Call Scripts in Tekmatix Dialers for Consistent, High-Quality Conversations

Maintaining consistency in sales and support calls is crucial for building trust and improving conversion rates. With Tekmatix Call Scripts, your team can follow structured conversation guides directly within the Web Dialer, App Dialer, or Lead Connector App. This keeps messaging accurate, ensures compliance, and removes the need to switch tabs or hunt for notes.

This guide explains how to create, access, and use Call Scripts effectively, along with a real-world scenario to illustrate practical use.

Why Call Scripts Are Important

Call Scripts help teams:

• Stay consistent: Every agent follows the same framework, ensuring important questions and qualifiers are never missed.

• Handle objections smoothly: Structured scripts provide guidance on addressing common customer concerns.

• Accelerate training: New reps ramp up faster with clear, repeatable talk tracks.

• Save time: Eliminates manual note-taking or searching for reference materials.

• Boost conversions: Structured conversation flows improve qualification and lead nurturing.

• Ensure compliance: Repeatable scripts reduce mistakes and build customer trust.
  

Step 1: Creating Call Scripts in Tekmatix

Creating Call Scripts is simple and integrates seamlessly into your workflow.

1. Login to your Tekmatix sub-account.

2. Navigate to Settings → Phone Systems → Advanced Settings.

   
   

3. Click Call Scripts, then Add Scripts.
   

   

4. Input your preferred content for the script and click Save.
   

   

Tips for script creation:

• Use clear, concise language.

• Include prompts for common objections and suggested responses.

• Add placeholders for personalization (e.g., client name).
  
  

Step 2: Using Call Scripts During Live Calls

Agents can access Call Scripts directly from the dialer interface—no switching tabs required.

Steps:

1. Make or receive a call using the Web Dialer, App Dialer, or Lead Connector App.

2. Click the Scripts button within the dialer interface.

   Web Dialer

   

   App Dialer

   

3. Select the desired script from the dropdown list.

   
   

4. Follow the script during the live call, entering notes or tags as needed.

This keeps conversations structured and ensures your messaging stays on point.

Sample Scenario: Upselling a Marketing Audit

Scenario:
Jessica, a Tekmatix agency rep, wants to upsell a Premium Marketing Audit to existing clients during calls.

Steps:

1. Jessica selects the “Premium Audit Upsell” Call Script from the dropdown in the Web Dialer.

2. The script guides her to ask qualifying questions about the client’s current marketing strategy.

3. It provides suggested responses to common objections, like “We don’t have the budget right now.”

4. Jessica follows the script, personalizes the conversation with the client’s name, and successfully schedules an upsell consultation.

Outcome:

• All key points are covered.

• The client feels understood and guided, increasing the chance of conversion.

• Jessica saves time and stays compliant with the agency’s communication standards.
  

Frequently Asked Questions

Q: Which apps support Call Scripts?

• Tekmatix Web Dialer, App Dialer, and Lead Connector App (v3.103.4 and above).

Q: Can scripts be edited after creation?

• Yes, scripts can be updated anytime in the web interface. Updates are immediately reflected for all users.

Q: Are scripts available in white-labeled apps?

• Yes, though white-labeled apps may require a separate update request.

Q: Can all users in a location see the scripts?

• Yes, every user in the location has access to the full list during calls.

Q: Can I add rich text or links?

• Currently, scripts support plain text only.