How To Make Your Voice AI Smarter with Knowledge Base Integration in Tekmatix

Empower your Voice AI with intelligent, real-time responses using your own knowledge base.

Why This Matters

Tekmatix has rolled out a powerful new enhancement for Voice AI Agents — Knowledge Base Integration. This means your AI agents can now provide smarter answers by searching a connected knowledge base in real time, triggered by customer intent.

This unlocks:

✅ More accurate, relevant responses
✅ Faster setup with fewer hardcoded replies
✅ Easy maintenance — just update your knowledge base, and the AI adapts instantly

What’s New?

• Assign a Knowledge Base per Voice Agent
  

• Trigger-Based Responses based on what the user says
  

• Live Knowledge Search — no need for manual scripting
  

• One-click creation and linking of Knowledge Base articles
  

Real-World Scenario

Use Case Example:
Imagine you’re running a health clinic. A caller says:

"I want to know what our insurance covers."
Instead of a generic reply, your Tekmatix Voice AI agent detects the keyword “insurance” and pulls the latest policy details from your linked Knowledge Base — instantly and accurately, without a team member ever picking up the phone.

Step-by-Step Guide: Set Up Knowledge Base for Voice AI Agents

Step 1: Enable the Feature in Labs

1. Go to Settings > Labs
   

2. Toggle ON “Knowledge Base for Voice AI Agents”

Step 2: Configure the Knowledge Base to a Voice Agent

1. Go to Settings > Voice AI Agents
   
   

2. Select the agent you want to configure.

3. Under Agent Goals, switch to Basic or Advanced mode
   

4. Find the Knowledge Base section
   

5. Choose the relevant knowledge base from the dropdown

Step 3: Define a Trigger Phrase

1. Still in Agent Goals, add a Trigger Prompt
   

2. This is the phrase or keyword that activates the knowledge base search

   • Example: “insurance,” “return policy,” “technical support”
     

3. Save your settings
   

Step 4: Test the Flow

1. Initiate a test call
   

2. Speak the trigger phrase naturally
   

3. Watch the Voice AI pull the correct article and respond intelligently

Things to Remember

• 📌 Only one Knowledge Base can be linked per Voice AI agent
  

• 📌 Best used for FAQs, product support, policies, and procedures
  

• 📌 Updating the linked knowledge base reflects immediately in live calls
  

• 📌 This feature works under Agent Goals > Knowledge Base, available in both modes
  
  

Pro Tip:

Use short, clear trigger phrases that reflect common user intents. This helps the AI match questions to the right answers faster.

Summary

With this upgrade, Tekmatix Voice AI becomes more powerful and useful across all industries—whether you're managing customer service, product inquiries, or internal team FAQs.

No more guessing. No more repeating. Just automated clarity.