TekMatix Help Blog
Search Help Categories
Use the search bar below to look for help articles you need.
How do I send personalised images in WhatsApp templates on Tekmatix?
Send personalised images in WhatsApp templates on Tekmatix. Map the media header to a custom field so each contact gets their own image or document on send. ...more
Custom Fields ,Conversations Marketing Automations &WhatsApp
October 29, 2026
How do I tag my team in a conversation from a workflow on Tekmatix?
Tag your team in a conversation from a workflow on Tekmatix. The Add Internal Comment action posts a private note and @mentions teammates who need to act. ...more
Workflow ,Conversations Workflow Actions Inbox &Automations
October 29, 2026
How do I add live chat to my AI Studio app on Tekmatix?
Add live chat to your AI Studio app on Tekmatix. Ask AI Studio for a chat widget, pick the type and style, and messages land straight in Conversations. ...more
Chat Widget ,Conversations AI Tekmatix AI &Funnels & Websites
October 29, 2026
How do I run a countdown offer on WhatsApp on Tekmatix?
Run a countdown offer on WhatsApp on Tekmatix with the Limited time offer template: a live countdown, a one-tap copy code, and an expiry you set when you send. ...more
Campaign ,Conversations E-commerce Marketing &WhatsApp
October 29, 2026
How to set working hours for your AI agent on Tekmatix
Set working hours for your AI agent on Tekmatix so it replies in business hours, sends an off-hours auto-reply, tags contacts and follows up when you reopen. ...more
Chat Widget ,Conversations Conversation AI AI &AI Agents
September 10, 2026
How to Send YouTube Videos in Tekmatix Emails with Clickable Previews
YouTube previews now display correctly in emails sent from Tekmatix Conversations, giving recipients a clickable video thumbnail that opens in a new tab. ...more
Conversations
July 01, 2026•3 min read
How To Let Your Tekmatix AI Bot Respond to Voice Messages with Audio Response
Learn how to enable Audio Response in Tekmatix Conversations AI so your bot can transcribe voice messages and automatically reply to customers across WhatsApp, Messenger, Instagram, and SMS. ...more
Conversations ,Conversation AI &Tekmatix AI
May 05, 2026•5 min read
How To Use Tekmatix Conversations AI Image Response for Faster Customer Support
Learn how to use Tekmatix Conversations AI Image Response to analyze customer images for faster, more efficient support. Step-by-step setup and real-world examples included. ...more
Conversations ,Conversation AI AI &Tekmatix AI
February 06, 2026•3 min read
How To Use Countdown Timers in Tekmatix WhatsApp Templates
Add a live countdown timer to your WhatsApp message templates in Tekmatix to create urgency. Step-by-step guide to fixed, recurring and dynamic timers. ...more
Conversations
January 07, 2026•3 min read
How To Manage File Size Limits in Tekmatix for Smooth Messaging
Learn how to manage file size limits in Tekmatix for SMS, MMS, and emails. Avoid delivery failures, use the Media Library for larger files, and boost engagement with video thumbnails. ...more
Conversations
October 27, 2025•2 min read
