How To Use Multiple Knowledge Bases with Tekmatix Conversation AI for Tailored Bot Responses

Managing AI agents just became smarter in Tekmatix.

With the new Multiple Knowledge Base feature, you can now train your AI bots using different sets of data, tailored to specific use cases, clients, or departments. This allows greater precision, context-aware support, and more personalized conversations for your customers—all without overlap or confusion between bots.

Why It’s Important

Before this update, all bots shared a single knowledge base, which limited flexibility. Now, you can:

• Assign unique knowledge to each bot.
  

• Ensure bots only provide answers relevant to their assigned topics.
  

• Handle multiple industries or brands from one Tekmatix account.

Sample Use Case

Let’s say you run a digital agency with multiple services:

• Jane is your AI support bot for Social Media clients.
  

• Parker handles Web Development queries.
  

You create:

• KB A – Social Media FAQs
  

• KB B – Social Media Process Guides
  

• KB C – Web Development Docs
  

You assign:

• Jane ➝ KB A & KB B
  

• Parker ➝ KB C

Now each bot delivers accurate, domain-specific responses without confusion.

Step-by-Step: Set Up Multiple Knowledge Bases in Tekmatix

1. Navigate to Knowledge Base Management

• Go to the Tekmatix dashboard and then go to Settings.
  

• On the left menu, click on Knowledge Base.
  

2. Create a New Knowledge Base

• Click Create Knowledge Base.
  

• Give it a name (e.g., “Social Media Support”).
  

• Click Save & Continue.
  

You can create up to 15 unique knowledge bases.

3. Add Training Content

• Add FAQs and URLs to train your Knowledge Base.
  
  Note: File upload support is coming soon.
  
  

4. Attach Knowledge Base(s) to a Bot

• Head to Conversation AI and open a bot's training settings.
  

• In the Knowledge Base dropdown, select up to 7 KBs for the bot.
  

• Save your settings.
  

Each bot can be trained on separate knowledge bases, allowing targeted training per use case.

5. Manage Knowledge Base Assignments

• Assigned KBs will appear as tabs within each bot’s training area.
  

• You can also create a new KB directly from within the bot view by clicking Create New.
  

⚠️ Note:

• The default knowledge base used by workflow bots cannot be deleted yet.
  

• Support for multiple knowledge bases for workflow bots is coming soon.
  

Real-World Example: A Multi-Brand Business

If you run both a wellness coaching program and a business mentorship group, you might create:

• KB 1 – Wellness Client Resources
  

• KB 2 – Business Coaching Materials
  

• Bot Wellness ➝ Trained on KB 1
  

• Bot Mentor ➝ Trained on KB 2
  

This separation ensures each audience gets the right information—no more mixed messages.

Final Thoughts

The Multiple Knowledge Base feature gives your AI bots the contextual intelligence they need to perform better. Whether you're managing various clients, brands, or services—this update unlocks a new level of efficiency and accuracy in customer conversations.