How To Customize Post-Call Email Notifications for Voice AI Agents in Tekmatix

Stay informed without the clutter. Tekmatix now gives you greater control over post-call email notifications from your Voice AI Agents—ensuring that only the right people are notified at the right time.

Why This Matters

Whether you're managing leads, sales teams, or customer support agents, staying updated after a Voice AI call is essential—but not everyone needs to receive every notification. With this update, you can:

• Notify only those who need to take action
  

• Reduce unnecessary emails for admins
  

• Improve collaboration with customizable recipient options

What’s New in Tekmatix

You now have full flexibility in deciding who receives post-call email alerts:

Choose from:

• ✅ All Admins
  

• ✅ All Users
  

• ✅ Contact’s Assigned User
  

• ✅ Specific Users (select from dropdown)
  

• ✅ Custom Email Address (manually enter)
  

No more one-recipient limits or defaulting to all admins!

How to Set It Up

Follow these simple steps to configure post-call email notifications:

1. Go to your Voice AI Agent
   Navigate to Settings > Voice AI > Create or Update Agent.

2. Open the Agent Goals tab
   This is where you configure automation behavior.
   

3. Toggle On Notifications
   Enable the option: "Receive Email Notification Post Call Completion."

4. Select Recipients
   You’ll see new multi-select options:

   • Select one or more categories (Admins, Assigned Users, Custom Email, etc.)
     

   • If you select Specific Users, pick them from the dropdown.
     

   • If you select Custom Email, type in the email address(es).
     

5. Click Save
   That’s it! Your settings will now be applied automatically.
   

💡 This feature is available by default for all agents—no extra setup required.

Example Use Case: Sales Follow-Up

Let’s say you run a real estate agency and use a Tekmatix Voice AI Agent to qualify new buyer leads. You want:

• The assigned sales agent to get call summaries.
  

• The sales manager to receive key updates on high-priority leads.
  

• Avoid notifying the entire admin team.

Here’s how you’d set it up:

• Under Agent Goals, enable email notifications.
  

• Select:

  • ✅ Contact’s Assigned User

  • ✅ Specific Users → Choose your Sales Manager
    

Now, only the right people are looped in—boosting follow-ups and minimizing inbox noise.

Key Takeaways

• Easily configure post-call email alerts from your Voice AI Agent
  

• Choose multiple recipients: users, roles, or custom emails
  

• Reduce admin overload while improving response times
  

• Great for sales, customer service, onboarding, and more!