How-To Use WhatsApp Snippets in Tekmatix to Save Time and Reply Faster

If you're looking to speed up your customer communications while keeping your messages professional and consistent, Tekmatix’s WhatsApp Snippets are a game-changer.

Snippets are pre-written text blocks (like “canned responses”) that you can drop into WhatsApp conversations with just a click. They're perfect for commonly asked questions, support replies, appointment confirmations, or even promotional messages—without needing to retype each time.

This guide will show you exactly how to create and use WhatsApp Snippets manually and in workflows, plus a real-life scenario to show them in action.

Why Use WhatsApp Snippets?

• Faster replies to common questions
  

• Consistent tone and messaging
  

• Reduced manual typing
  

• No Meta/WhatsApp approval needed
  

• Ideal for active support within a 24-hour window
  

How to Manually Send a Snippet via WhatsApp in Tekmatix

Step 1: Create the Snippet

1. Go to Marketing & Emails > Snippets
   

2. Click Add Snippet
   

3. Choose Add Text Snippet

4. Compose your message, give it a name, and save
   

💡 Tip: Use custom values (like {{contact.name}}) to personalize snippets automatically!

Step 2: Send the Snippet in a WhatsApp Conversation

1. Go to Inbox > WhatsApp
   

2. Click Insert Snippets
   

   

3. Select your saved Snippet

4. It will auto-fill into the message box

5. You can edit it, or click Send to deliver right away
   

⚠️ Snippets only work if you’ve received a message from the contact within the past 24 hours.

How to Use Snippets via Workflows

If you want to automate responses with Snippets inside a Tekmatix workflow, follow these steps:

Step 1: Add a Customer Service Window Check

1. Go to Automated Workflow > Create Workflow
   

2. Start from scratch, then click Add Action

   

   
   

3. Select WhatsApp: Customer Service Window Check

4. Save the action
   

Step 2: Use a Snippet in Your Workflow

1. Under the Open Branch, click Add Action
   

2. Go to WhatsApp > Select WhatsApp Template
   

3. Choose None – Free form message
   

   

4. Click on Snippets and select the one you created

Now, your workflow will only send the snippet if the user is still within the 24-hour window.

Sample Scenario: Fast Customer Service for Appointment Rescheduling

Let’s say you're running a wellness center. A client messages you via WhatsApp at 10:00 AM asking to reschedule their appointment. Instead of typing everything out, your support rep does this:

1. Opens the chat in Inbox > WhatsApp
   

2. Clicks Insert Snippets
   

3. Selects a saved Snippet called “Reschedule Instructions”
   

4. It autofills:
   
   “Hi {{contact.name}}, no worries! You can reschedule using this link: [Insert Calendar Link]. Let us know if you need help.”
   

5. Clicks Send
   

The whole interaction takes under 10 seconds, and the client gets a clear, professional reply right away.

FAQs

Q: What’s the difference between a Snippet and a WhatsApp Template?
A:

• Snippets: Quick replies used within the 24-hour conversation window. No approval needed.
  

• Templates: Pre-approved by Meta for use outside that window (e.g. reminders or alerts).
  

Q: Can I customize a Snippet before sending it?
A: Yes! Edit any part of the message before you hit send. You can also use dynamic fields like contact name or appointment link.

Q: What if the 24-hour window has expired?
A: You won’t be able to use a Snippet. Instead, you’ll need to send a pre-approved WhatsApp Template to reopen communication.

Final Thoughts

Tekmatix’s Snippets are a small tool with a huge impact—saving time, improving consistency, and helping your team respond faster. Whether you're in sales, support, or client onboarding, they help you stay efficient and professional with every message.

👉 Start using WhatsApp Snippets in Tekmatix today and make your messaging more powerful and productive!