Want to know what actually happened after your automated WhatsApp messages were sent?

Tekmatix now gives you WhatsApp message statistics directly inside Workflows, so you can see how messages are performing without having to leave the automation that sent them.

You can track whether messages were sent, delivered, read, are still pending, or failed, then drill down into individual message details, filter results by date and export the data for reporting or further analysis.

This gives you a much clearer picture of how your WhatsApp automations are performing and helps you identify problems much faster.

What Are WhatsApp Workflow Statistics in Tekmatix?

WhatsApp Workflow Statistics allow you to monitor the delivery status of WhatsApp messages sent through a Tekmatix workflow.

Instead of simply knowing that your workflow reached the WhatsApp action, you can now see what happened to the actual messages after they were sent.

Depending on the status information returned for each message, Tekmatix can show you whether the message is:

• Sent

• Pending

• Delivered

• Read

• Failed

This makes it much easier to assess both the technical delivery of your messages and how many recipients are actually opening them.

Track the Full WhatsApp Message Lifecycle

Inside the statistics area for a WhatsApp workflow action, you can view a breakdown of message statuses.

This means you can quickly see how many messages have been sent, how many were successfully delivered, how many have been read, and whether any messages are still pending or have failed.

For example, if a workflow sends 500 WhatsApp messages but you notice a sudden increase in failed messages, you can investigate the issue directly from the workflow responsible for sending them.

That is much more useful than discovering later that your campaign did not perform as expected without knowing why.

Analyse WhatsApp Statistics by Date Range

Not every workflow needs to be analysed across its entire lifetime.

You may want to review:

• A specific promotional campaign

• Messages sent during a launch

• Appointment reminders from the past week

• Payment notifications sent during a particular period

• A recent workflow change

• Performance before and after adjusting your messaging

The custom date range selector lets you choose the exact period you want to analyse.

This makes it easier to compare different campaigns or isolate activity from a particular sending window.

View Individual WhatsApp Message Details

Sometimes the overall statistics tell you there is a problem, but you need more detail to understand what happened.

Tekmatix allows you to open individual message records and review message-level information.

This can include recipient information and relevant message timestamps, helping you investigate individual sends rather than relying only on aggregated totals.

For businesses sending important automated messages, this can be particularly useful when troubleshooting customer enquiries or delivery issues.

Export Your WhatsApp Workflow Statistics

You can also export your WhatsApp message statistics for further analysis or reporting.

This is useful if you want to:

• Create internal performance reports

• Analyse message delivery trends

• Compare results across campaigns

• Share statistics with your team or clients

• Investigate failed messages in more detail

• Maintain external reporting records

Instead of manually copying information from your workflow, you can export the statistics and work with the data outside Tekmatix when needed.

Refresh WhatsApp Statistics Without Reloading the Page

WhatsApp message statuses can change after a message is initially sent.

For example, a message may move from sent to delivered, and then from delivered to read.

Tekmatix includes a refresh option so you can pull in the latest message status information without having to reload the entire page.

This makes it easier to monitor an active campaign or automation as message statuses continue to update.

How to View WhatsApp Workflow Statistics in Tekmatix

To view the statistics for WhatsApp messages being sent through one of your workflows:

1. Go to Automation inside Tekmatix.

2. Open the workflow containing your WhatsApp action.

3. Select the WhatsApp action.

4. Click Statistics.

5. Review your message status summary and individual message details.

6. Use the date range selector to filter the reporting period.

7. Open All Statistics for a more detailed view.

8. Click Export if you want to download the statistics for further analysis.

What Should You Look for in Your WhatsApp Statistics?

Having more data is useful, but the real value comes from knowing what to do with it.

Here are a few things worth watching.

A High Number of Pending Messages

If large numbers of messages remain pending for an unusually long period, this may indicate a delivery issue worth investigating.

An Increase in Failed Messages

A sudden spike in failures can tell you that something has changed within your messaging process, contact data or WhatsApp configuration.

Instead of assuming the workflow itself is broken, you can use the message-level information to investigate further.

Strong Delivery but Low Read Rates

If messages are being delivered successfully but relatively few are being read, the technical delivery may be working perfectly.

The opportunity may instead be improving your messaging, timing or relevance.

Changes After Editing a Workflow

If you recently updated your workflow, message template or sending strategy, filtering statistics by date can help you compare performance before and after the change.

Why WhatsApp Workflow Statistics Matter

Automation is only useful when you know whether the communication actually reached the person at the other end.

A workflow successfully reaching a WhatsApp action does not necessarily mean every recipient successfully received or read the message.

Messages can remain pending or fail, and without visibility into those statuses it can be difficult to tell where problems are occurring.

By bringing WhatsApp message statistics directly into Tekmatix Workflows, you can connect message performance with the automation responsible for sending it.

That means you can:

• Identify delivery problems faster

• Monitor read and delivery performance

• Troubleshoot individual messages

• Analyse specific campaigns using date filters

• Export your statistics for deeper reporting

• Make better decisions about your WhatsApp automations

The result is much greater visibility over what happens after your workflow presses "send".

Start Tracking Your WhatsApp Workflow Performance

If you're already using WhatsApp inside Tekmatix automations, open one of your workflows and check the Statistics area on your WhatsApp action.

Rather than guessing whether your automated messages are reaching your contacts, you can now see exactly what is happening and use that information to improve your workflows, messaging and customer communication.