What's New?

TikTok is quickly becoming one of the most powerful platforms for customer engagement, and now Tekmatix makes it even easier to automate conversations.

You can now select TikTok Interactive Messenger as a reply channel within the Wait Until Contact Replies workflow action. This means your workflows can pause and automatically resume when a contact responds through TikTok Direct Messages.

Whether you're generating leads, nurturing prospects, or running promotional campaigns, you can now build more intelligent TikTok-based automations directly inside Tekmatix.

How It Works

When a workflow reaches a Wait Until Contact Replies step, you can choose TikTok Interactive Messenger as the reply channel.

The workflow will remain paused until the contact sends a reply via TikTok DM. Once a valid response is received, the workflow automatically continues to the next step.

This allows you to create more personalised, conversation-driven automation journeys based on real customer engagement.

How to Use It

1. Open your workflow in Tekmatix.

2. Add a Wait action.

3. Select Until the Contact Replies as the wait type.

4. Choose TikTok Interactive Messenger in the Reply To field.

5. Save and publish your workflow.

Your automation will now wait for a TikTok DM response before moving forward.

Why This Matters

Many businesses are using TikTok as a primary channel for attracting and engaging potential customers.

Until now, it was difficult to build reply-based automations that seamlessly incorporated TikTok conversations. With this update, TikTok DMs can now become part of your automated customer journey, helping you create more natural and responsive experiences.

This means you can:

• Build conversational lead nurturing sequences

• Trigger actions based on customer engagement

• Improve follow-up timing

• Create more personalised customer journeys

• Reduce manual monitoring of TikTok messages

Example Use Case

A fitness studio sends a TikTok DM inviting prospects to claim a free trial session.

The workflow then pauses and waits for the prospect to reply through TikTok Interactive Messenger.

Once the reply is received, Tekmatix automatically resumes the workflow, sends the next message, books a consultation, or assigns the lead to a team member for follow-up.

Additional Notes

• Available within the Wait → Until Contact Replies workflow action.

• Supports replies received through TikTok Interactive Messenger.

• Workflows automatically resume once a valid TikTok DM response is received.

• Ideal for TikTok lead generation, customer engagement, and automated follow-up campaigns.

Start Building Smarter TikTok Automations

With TikTok Interactive Messenger now supported as a reply channel in workflows, you can create more engaging and responsive automation experiences that keep conversations moving and leads progressing through your pipeline automatically.

If TikTok is part of your marketing strategy, this update gives you another powerful way to connect customer conversations with your automation systems inside Tekmatix.