Keeping customers informed throughout the booking journey is essential for delivering a great rental experience. With the latest Tekmatix update, you can now send SMS notifications for rental bookings, making it easier to provide timely confirmations, reminders, updates, and follow-ups directly to your customers' mobile phones.

Whether you're managing holiday rentals, equipment hire, venue bookings, or other rental services, SMS notifications help ensure important messages are seen quickly and acted upon.

What's New?

Send SMS Notifications for Rental Booking Events

You can now enable SMS notifications across all major rental booking events, including:

• Booking Unconfirmed

• Booking Confirmed

• Booking Cancelled

• Booking Rescheduled

• Booking Reminders

• Booking Follow-Ups

This allows you to keep customers and team members informed throughout the entire booking lifecycle.

Choose Who Receives Notifications

You now have full control over notification recipients.

Send SMS notifications to:

• The Contact (Customer)

• The Business

• Both Contact and Business

This flexibility ensures the right people receive the right information at the right time.

Customise Messages for Different Recipients

Different recipients often require different information.

With per-recipient SMS templates, you can create unique messages for:

• Customers receiving booking updates

• Internal staff receiving operational notifications

This helps keep communication relevant and professional.

Flexible SMS Template Management

Every notification type includes a default SMS template to help you get started quickly.

You can:

• Use the default template

• Edit and customise existing templates

• Select a previously created SMS template

• Create brand-new SMS templates for specific notification types

Test Before You Launch

Before activating notifications, you can send a test SMS to verify:

• Message content

• Personalisation fields

• Formatting

• Delivery experience

This ensures your customer communications are exactly how you want them before going live.

How to Set Up SMS Notifications

Follow these steps to enable SMS notifications for rental bookings:

1. Navigate to Calendar Settings

2. Select Rentals

3. Open Global Settings

4. Click Notifications

5. Choose the notification type you want to edit

6. Open the SMS tab

7. Enable the SMS Notification toggle

8. Select your recipients:

   • Contact

   • Business

9. Choose or create an SMS template

10. Send a test SMS

11. Save your settings

Your SMS notifications will now be automatically triggered when the selected rental event occurs.

Why This Matters

SMS remains one of the most effective communication channels available.

This update helps rental businesses:

• Improve customer communication

• Increase booking attendance and show-up rates

• Deliver real-time updates instantly

• Reduce missed bookings and confusion

• Automate reminders and follow-ups

• Minimise manual administrative work

• Create a better customer experience

By combining rental automation with SMS delivery, businesses can stay connected with customers at every stage of the booking journey while saving valuable time.