Enhanced Query Detection in Tekmatix Conversation AI

Keeping up with customer conversations just got smarter! We’re excited to introduce a major enhancement to Tekmatix Conversation AI—the New Query Detection Flow.

Previously, query analysis relied on suggestion flows and LLM tools, which sometimes led to inaccuracies. Now, with this upgrade, our AI dynamically analyzes recent conversations, adapting to your sub-account’s unique data. This means more precise, context-aware responses, ensuring better interactions and improved support for your business.

🔹 What’s New?

With this latest update, Tekmatix Conversation AI has become more intuitive and efficient. Instead of relying solely on predefined suggestions, the AI now reviews recent messages to better understand the context of customer inquiries. This ensures that support-related or business-specific queries—such as pricing, services, or troubleshooting—are detected with higher accuracy.

In short, your AI assistant is now smarter, faster, and more reliable than ever.

📝 Key Highlights

Smarter Conversion Analysis

Each AI request now analyzes the last five messages in the conversation to detect whether the contact needs support or has business-related inquiry. 

Dynamic Query Extraction

Instead of relying on static triggers, the AI automatically identifies relevant queries and assigns an analysis score, helping determine whether a customer needs assistance.

Tailored AI Responses

By leveraging bot training data from your sub-account, the AI can provide highly relevant and accurate responses based on the detected query.

With these improvements, Tekmatix AI doesn’t just respond—it understands.

🔍 How It Works

This update runs seamlessly in the background, requiring no extra effort from you. Here’s a quick breakdown of the process: 

1️⃣ Automated Query Analysis

As soon as a conversation request is received, the AI reviews the last five messages to understand the full context.

2️⃣ Intelligent Scoring System

The system then assigns an analysis score, determining whether the query requires customer support or falls into a business-related category like pricing or services.

3️⃣ Adaptive & Context-Aware Responses

Based on the identified inquiry, Tekmatix AI applies the most relevant bot training data from your sub-account, ensuring the response is precise and meaningful.

This adaptive approach eliminates guesswork, making AI responses smarter and more customer focused than ever.

📌 Important Notes

• No action is required on your end! These enhancements have been implemented internally to optimize AI efficiency.

• The system will now automatically adapt to customer conversations without requiring additional training or setup.

• This update is a direct result of valuable feedback from our customers—your input helps us continue improving!

🚀 The Future of AI-Powered Conversations

With Tekmatix’s improved Query Detection Flow, you can confidently rely on AI to handle customer interactions with greater accuracy and relevance. Whether it’s answering product inquiries, troubleshooting issues, or offering service details, your AI assistant now understands and responds just like a human world—only faster!

Stay ahead of the curve—experience the next level of AI-Powered conversations with Tekmatix today!